Senior Manager, Business Operations

We’re hiring a Senior Manager, Business Operations to help shape the future of patient care at Talkiatry. Sitting within Core Operations - the strategic engine and operational backbone that powers Talkiatry’s growth and impact, the role is dedicated to one of the most meaningful levers in mental healthcare: patient retention. Your work will directly influence how patients stay engaged in treatment, adhere to care plans, and ultimately achieve better outcomes. By improving retention and reducing leakage, you’ll not only enhance patient lives but also drive one of the most powerful multipliers of Talkiatry’s long-term performance and mission impact: patient lifetime value (“LTV”).This is a highly analytical, strategic, and cross-functional role that blends data-driven insight with hands-on execution. You’ll partner closely with Product, Clinical, and Marketing teams to design experiments, optimize the patient journey, and scale programs that improve continuity of care and patient satisfaction. The ideal candidate thrives on turning complexity into clarity - leveraging data to diagnose friction, collaborating across teams to implement solutions, and ensuring that every improvement in experience translates into measurable business and clinical outcomes. If you’re energized by solving ambiguous problems, blending data and empathy, and helping shape the future of mental health delivery, this is the right role for you.

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

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Why Talkiatry:

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.