Crisis Line Team Lead - Full-Time Telehealth (Evenings and Weekend)

Employment Type: W-2, Full-Time

Location: Remote

Reports To: ConnectNow Program Manager

Schedule: Evening-focused, fixed blocks with weekend coverage (40 hours/week)

Compensation: $55,000 to $60,000 annually

Company Overview:

At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students.

Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges nationwide. We're particularly proud that nearly two-thirds of students with access to Mantra report that our program helped them stay in school.

From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Our students see meaningful improvements in their mental health during treatment with us, reinforcing the impact of our work.

Role Overview:

The ConnectNow Crisis Line Lead is a senior clinical support role responsible for real-time operational leadership, clinical quality oversight, and escalation support during peak service hours.

This role is not a full-time frontline provider position. While the Lead maintains a limited direct service presence to stay clinically grounded, their primary focus is supporting providers, ensuring coverage stability, managing escalations, and maintaining service quality.

The Lead works closely with the Program Manager to ensure ConnectNow operates safely, effectively, and sustainably.

Key Responsibilities:

Operational & Clinical Leadership

Quality Assurance & Coaching

Direct Clinical Support (Limited)

Overnight Escalation Support

Schedule & Coverage Expectations

This is a full-time (40 hours/week), evening-focused role with fixed, predictable schedule blocks. No scheduled workday exceeds 8 hours.

Core Weekly Schedule

Weekend Coverage Options:

Overnight On-Call:

Qualifications:

Required

Preferred

Why Choose Mantra:

If you have any questions about this role, please feel free to email us at recruiting@mantrahealth.com. .

Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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